01 · Information we receive
Only what supports the website and your request.
When you contact us, we may receive your name, email address, WhatsApp number, country, delivery details, product preferences, sizing, customization or blessing request, and the messages or images you choose to send. If an order is confirmed, we also keep the information needed to coordinate payment, preparation, delivery and support.
Our hosting provider may record standard technical data such as IP address, browser type, requested page, referring page and time of access for security and reliability. This static website does not collect card details through an on-site checkout.
02 · How we use information
To answer, prepare and support.
- Reply to enquiries and provide product guidance
- Confirm availability, customization, price and payment options
- Prepare and deliver an agreed order
- Provide tracking, returns, warranty and customer support
- Protect the website, prevent fraud and meet legal obligations
No automatic mailing listContacting us about a piece does not subscribe you to marketing. We send promotional updates only when you separately choose to receive them, and you can withdraw that choice.
03 · Service providers & transfers
Shared only where the service requires it.
We may share necessary information with providers that support website hosting, communications, payment, fraud prevention, export preparation, couriers and customs. WhatsApp and email providers process messages under their own privacy terms. Because we serve international customers, information may be processed outside your country; we use providers and safeguards appropriate to the service and applicable law.
We do not sell personal information.
04 · Retention & security
Kept only as long as reasonably needed.
Enquiry information is retained while we respond and for a reasonable follow-up period. Confirmed order records may be kept longer for delivery, warranty, accounting, dispute and legal obligations. We use reasonable organisational and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.
05 · Your choices
Access, correct or delete.
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, receive a copy of your information, or withdraw consent. Send your request from the email or number you used to contact us so we can verify it safely. You may also complain to your local data-protection authority.
The site is not directed to children under 16, and we do not knowingly collect their personal information.
06 · Analytics, advertising & contact
You decide whether optional measurement is used.
We use Google Analytics 4 to understand pages viewed, product and collection interactions, searches, filters, video engagement and whether a visitor starts an enquiry. Optional analytics and advertising storage are denied until you select “Accept all.” Choosing “Essential only” keeps them denied. You can reopen Privacy Choices in the footer at any time.
Analytics events contain page and campaign context, product references, categories and interaction types. We do not send names, email addresses, phone numbers, destination entries, personal intentions, blessing notes, enquiry messages or chat content to Google Analytics. Google and our hosting provider may still process limited technical information according to their services and applicable law.
For privacy questions or requests, contact Snowland Muse at [email protected]. We may revise this policy as our services change; the date above identifies the current version.
